Calls to this number will cost 7p per minute plus your phone providers access charge.
Call the Virgin Credit Card Contact Number Today
If you are looking to speak to Virgin Money customer service about applying for a new credit card or maybe managing an existing one you can call the Virgin Credit Card contact number on 0843 903 1116.
For general enquiries lines are open Monday to Friday 8am – 8pm, Saturday and Sunday 8.30am – 5pm. To speak with a particular department see the below table of Virgin Money telephone numbers.
Alternative Virgin Credit Card Phone Numbers
|Department||Contact Number||Opening Hours|
|General Enquiries||0843 903 1116||Monday to Friday 8am – 8pm, Weekend 8.30am – 5pm|
|Apply for a Virgin Credit Card||0800 389 2875 or 0843 903 1116||Monday to Friday 8am – 8pm, Weekend 8.30am – 5pm|
|Activate your Virgin Credit Card||0800 633 5045||24 hours a day, 7 days a week|
|Lost or stolen Virgin Cred Cards||0800 011 3210||24 hours a day, 7 days a week|
|Virgin Atlantic Credit Card||0843 903 1116||Monday to Friday 8am – 8pm, Weekend 8.30am – 5pm|
The History of Virgin Money
Virgin are one of the world’s best-known brands, operating a number of worldwide services. From trains to money, and from telecoms to travel, they have become one of the best-known and most trusted organisations around today.
Virgin Money is the umbrella company responsible for the Virgin Credit Card, a useful financial tool for anyone hoping to make a big purchase or to secure housing or otherwise that they may not be able to afford outright.
Virgin Money have been operating as financial services since 1995, and have only in the last few years started to expand even further. With the purchase of Northern Rock, customers can now attend even more Virgin Money branches on the high street, allowing them to manage their money while out and about.
Virgin Credit Card customer services , too, fall under the Money umbrella, and are available to help customers make large purchases, transfer money between accounts and even gain reward points. Operating via MasterCard, Virgin Credit Card support is always available – through online accounts and via helpline staff.
Why might I need to call the Virgin Credit Card helpline?
As with every credit card, you are going to need to start somewhere. While the company has made it incredibly easy to apply and fill in your details online – and even in-branch – the Virgin Credit Card phone number 0843 903 1116 exists so that you may undergo a credit check while you wait.
You can call the same number to follow up on your application and to ask further questions. Staff are always available, too, to help you manage your account and report any suspected fraud. Here are just a few reasons why you may consider calling.
- Applying for credit
- Application tracking
- Card activations
- Balance and payment enquiries
- Card servicing
- Reporting fraud, or lost/stolen cards
- Reward scheme queries
As you can see, there is more than one area that Virgin Credit Card support can cover. This is all the more reason to find the relevant contact number for your needs, whether you are a new customer or an existing card holder. We’ve provided a handy guide below to help you find your way through the helpline with ease.
How to complain about Virgin Money
No company likes to hear that they have caused customers an inconvenience. However, Virgin Money has a procedure in place to help those that need to make a detailed grievance or to raise concerns further.
You are encouraged to address the majority of queries via the Virgin Credit Card helpline on 0843 903 1116 – as there is no dedicated Virgin Credit Card complaints telephone number at this time – but, should you wish to make further comments in writing, you can do so via the customer relations address based in Newcastle.
We have included the information for this postal address towards the bottom of this page.
Frequently Asked Questions
How do I apply for a credit card with Virgin?
Whichever method is easier for you – you can easier visit your local branch, apply online, or call the Virgin Credit Card contact number on 0843 903 1116. Whether you need to talk to a member of staff, or if you feel comfortable managing the application alone, there are ways and means to support you.
Where is my local Virgin Money branch?
There is every likelihood you have a Virgin Money team based near you thanks to their recent expansion. The website has provided a helpful store locator guide, meaning that you can find the branch you’re looking for from the comfort of your own home in no time.
I’ve lost my card – what do I do?
The best thing to do is to not panic – there is a dedicated helpline set up to ensure that all reports of fraud and otherwise can be made and handled swiftly and professionally. Simply call the helpline listed above and you will be put through to a member of the Virgin Money team who will lock down your existing card and help you gain access to a new one.
Can I manage my finances without the need to call?
Yes – similar to many banks and financial services operating in the UK, you can manage your finances, payments and other data via an online account at no extra charge. The helpline also allows you to manage your account and card completely autonomously via telephone banking and even via text. Therefore, if you can’t get to a branch, there’s no need to worry.
What will I be able to do with my card?
Virgin Money’s website allows you to find the best possible card to fit your purchasing and your lifestyle. Whether you are keen to make everyday purchases, transfer money between accounts, pre-load a card or earn miles for the Flying Club as you go, you will be given a choice of several handy and flexible Mastercards before filing your application. There’s no need to wait around in the dark, either, as the website makes it easy to understand your application and what you can expect from your new card.
Is it easy to make a complaint?
Please see the above section for more information – it’s easy to write in to complain to Virgin Money regarding any matters you may be concerned about. In the first instance, it is always a good idea to call the Virgin Credit Card telephone number – but if you need to address anything in further detail, there is a postal address that we have included for you below.
Alternative ways to get in touch about a Virgin Credit Card
Virgin Money Website
Virgin Money Address
Newcastle upon Tyne
All Helpline Numbers are in no way associated with Virgin Money or any other companies listed on this website. We provide and online directory and call forward service in which we source the best contact numbers for you to call. All information on this webpage can be found freely in the public domain.