Calls to this number will cost 7p per minute plus your phone providers access charge. All Helpline Numbers provide a call forwarding service which will connect you through to the Virgin Media customer service team. You can call the Virgin Media Broadband Contact Number on 0843 903 1117.
Call the Virgin Media Broadband Contact Number
Virgin are one of the best-known and most respected purveyors of services worldwide. From travel, to money, to more besides, their Virgin media range of communications has become one of the most popular home telephone and internet services in the UK.
Offering some of the fastest speeds available through fibre broadband and a range of TV packages and deals that can be combined alongside, it’s no wonder that their services are so popular.
For any queries related to the service, you should always consider calling the Virgin Media Broadband helpline on 0345 454 1111 as your first port of call. Virgin Media Broadband customer service are available to help Monday to Sunday 08:00 – 22:00.
Reasons to Call the Virgin Media Broadband Number
As mentioned above, you can manage much of your account, payments and more besides thanks to a flexible and easy-to-use online account system. However, you may need to get in contact with Virgin Media Broadband support when matters get a little more complex.
For example, if you need help remedying an internet connection issue and have exhausted all the guides and troubleshooting tips you can access – or if payments aren’t being accepted through the website or through automated systems. Here are just a few of the main reasons why customers call the helpline on a regular basis:
- General enquiries
- Technical support
- Hardware problems
- Software support
- Using the internet for gaming / high data usage
- Billing enquiries
- Making payments
- Changing details
- Package upgrades
Virgin Media Broadband support staff are trained to handle a wide variety of different queries and concerns. It is therefore fairly certain that your issue should be addressed both professionally and effectively when you call. This also means that the support staff are normally allocated into different departments so that your call may be handled more efficiently.
Virgin Media are no different in their approach to helpline structuring, and their general departmental structure can be broken down as follows:
- Customer services
- First time sales
- Technical support
- Add-on sales
- Cancellations and retentions
- Online help
- Billing and collections
To help even further, we’ve collected a list of the various areas available for you to call within the Virgin Media Broadband phone number tree. This means that you can save yourself a little more time on your next call. No one likes having to wait to listen to various options being read out to you – and we’re here to make your telephone support experiences that little bit easier.
Contact Virgin Media Broadband
|Department||Contact Number||Opening Hours|
|General enquiries||0843 903 1117||Monday to Sunday 8am - 10pm|
|New customers||0345 454 1111 or 0843 903 1117||Monday to Sunday 8am - 10pm|
|Upgrade existing package||0345 454 1111 or 0843 903 1117||Monday to Sunday 8am - 10pm|
|Make a payment||0800 064 3777||Monday to Sunday 8am - 10pm|
About Virgin Media Broadband
While Richard Branson’s Virgin have been around for some time, Virgin Media have only really come into their own in the past decade, having taken over from NTL and Telewest in 2006. Since this time, the firm has focused on providing TV packages and hardware to compete with the likes of Sky, BT and Talk Talk. The brand is currently offering some of the fastest broadband speeds in the UK through its competitive fibre connectivity.
The brand also connected in its sister firm, Virgin Mobile, in recent years – so that mobile phone contracts could be easily linked to their home services. Virgin Media also have a contract in providing TiVo TV boxes to the UK, products which have been popular overseas in the US for some time.
Making a complaint
While there may not be a dedicated or direct line through to a Virgin Media Broadband complaints telephone number, you are still encouraged to get in touch through the post or online should you wish to escalate any concerns you may have.
As the company’s website states, you can call their helpline directly for any first-hand support, particularly as this may provide you with a quicker resolution to any problems you may be experiencing.
Certainly, the Virgin Media Broadband contact number 0843 903 1117 is offered and encouraged as your direct link to the company. This makes it a great idea to call before escalating matters. In the event that you do need to make a complaint known, however, you can always write in – and we have included the relevant details at the bottom of the page.
What coverage will I be able get with my broadband?
This will all depend on where you live! Sadly, not all areas are eligible for fibre connectivity at this time, meaning that you may need to wait for it to become available – alternatively, the website’s sign-up process will help you pick the right deal for you on a superfast broadband package. You will even be able to check your coverage before you buy.
How do I purchase broadband with Virgin?
You can either buy completely online – if you’re comfortable going it alone – or you can walk into your local Virgin Media outlet to see if there are deals in-store. Use the website’s handy store locator here.
My broadband speed is dropping, how do I improve it?
Your broadband speed may be dropping due to interference within your home. Make sure you unplug all nearby equipment and test the router on its own, and try connecting with your PC or laptop directly plugged into the device. If speeds don’t improve, call the Virgin Media Broadband telephone number for technical support – and you’ll be guided through speed tests and what happens next.
How do I cancel my contract?
It’s recommended that you call the helpline directly on 0843 903 1117 – as a member of staff may be able to address any concerns you may have before you choose to leave.
Other ways to contact Virgin Media Broadband
While the Virgin Media Broadband contact number 0843 903 1117 provides you with a quick route to customer support, customers are also encouraged to use their online accounts. This is so that they may learn more about the different customisations that are available to them, along with speed tests, troubleshooting and other diagnostic tools.
While Virgin Media Broadband support will always be on hand to help you with a variety of problems, it is good to know that there are areas that you can gain help for without ever needing to call. While there will always be circumstances for you to call the support services, however, Virgin Media Broadband customer services are always on the other end of the telephone to help.
Address (for complaints)
PO Box 333
You can contact Virgin Media directly for support with your internet service via Twitter.