0843 903 1123

Calls to this number cost 7p per minute plus your phone provider’s access charge. All Helpline Numbers provide a call connection service – we are not affiliated with B and Q.

Call the B&Q Contact Number Today

If you need to speak with the B&Q customer service team regarding products an online order, information about a particular store or the B&Q Click and Collect service you can call the B&Q telephone number on 0843 903 1123.

For queries relating to general enquiries B&Q Customer Service advisers are available to take your call Monday to Friday 08:00 – 20:00, Saturday 08:00 – 17:00 and Sunday 10:00 – 16:00.

For enquiries relating to B&Q home deliveries you can call 0843 903 1123 Monday to Saturday 08:00 – 20:00 and Sunday 10:00 – 16:00.

The B&Q staff are predominantly based in-store but they do have online assistance and a call centre based in England. They’re team are on-hand to answer your call and support questions on stock, local stores, refund and other enquiries.

Alternative B&Q Phone Numbers

If you struggle to get through using the number we have provided on this page 0843 903 1123, you can try the below:

B&Q Home Deliveries – 0333 014 3357

B&Q General Enquiries – 0333 014 3098

Other Methods of Contacting B&Q

If you prefer to write to B&Q you can submit an email via their online contact form or you can send a written letter to the below address:

B&Q Customer Services

North Avenue

Clydebank

West Dunbartonshire

G81 2NT

You can also get in touch with B&Q via social media on Facebook and Twitter, please be aware that response times can be considerably longer than if you were to call the B&Q contact number on 0843 903 1123.

About B&Q

B&Q is the UK’s leading home improvement retailer with a HQ based in Eastleigh, England. The popular business are experts in their field, selling DIY supplies, furniture, accessories and more.

What do B&Q provide?

This is the one-stop shop for anybody who’s looking to renovate their home or business. They specialise in DIY for all rooms and even have furniture and accessories to decorate homes and offices. Below is an example of some of their specialist areas, but there are many more too.

• B&Q kitchens
• B&Q wallpaper
• B&Q Lighting
• B&Q bathrooms
• B&Q tiles
• B&Q doors
• B&Q flooring
• B&Q garden

General Enquiries

Use the B&Q telephone numbers for support and enquiries. If you are looking for a local store then type ‘nearest B&Q’ into your phone’s browser. The GPS will pick up the nearest branch to you.

How to Make a Complaint

Phone the following B&Q phone number to make your complaint- 0333 014 3098.

How to get a refund from B&Q

This retailer ensures that consumers can purchase with peace of mind, providing everybody with a 45-day return policy. All that’s needed is a receipt, the order confirmation or the sales invoice. Products can be returned to any B&Q store, alternatively you can call 0843 903 1123.

B&Q Customer Service Telephone Number

Use the B&Q customer service number for general enquiries and you’ll be put through to the team that’s required. If you’re looking to make a complaint, ask about equipment or find out where your delivery is, it can all be done through a B&Q support number.

Frequently Asked Questions

Often customers are faced with similar problems or curiosities, so before contacting your local store, find out if you could resolve the problem yourself with the advice below.

How Can I Apply for credit with B&Q?

It is possible to apply for credit with B&Q. It can be done promptly by simply visiting a store and speaking to a representative there. You’ll be advised on your application and will find out if you have been successful.

Can B&Q help me with DIY?

In addition to providing you with all the essentials you need, yes. They have a number of guides on there website and they also give tips and pointers on their YouTube page.

How much will delivery cost me?

Next Day- £5, free orders on £50 plus.

Named Day- £5, free orders on £50 plus.

Bulk Delivery- £20, free orders on £250 plus.

Where can I collect my Click & Collect order?

If you order before 7pm, your order will be ready by noon the next day. You’ll be able to choose a store close to you when you place your order.