Child Tax Credit Contact Number

By Dan T on 06/02/2017 in Government

 0843 903 1203

Calls to this number will cost 7p per minute plus your phone providers access charge. This is a call connection service. We are not affiliated with this service.

Call the Child Tax Credit Contact Number Today

Raising children can be difficult – there is an awful lot of responsibility that goes into being a good parent, and much of this falls to being financially responsible as well as being able to care for and guide your children through education and their formative years.

For many families, the cost of raising children can be very expensive – which is why it is all the more beneficial that those who do need financial aid contact the child tax credit helpline for advice and financial assistance.

You can call the Child Tax Credit contact number all year round via 0843 903 1203, which will put you through to a relevant and helpful team member to help assess a new claim or your existing details.

The Child Tax Credit phone number is available to call Monday to Friday 8am – 8pm, Saturday 8am – 4pm and Sunday 9am – 5pm.

What is Child Tax Benefit?

Call the Child Tax Credit Contact Number on 0843 903 1203HM Revenue and Customs (HMRC) are responsible for governing and applying child tax credit to family incomes, and they are the UK government’s source of financial support to people from all walks of life. From those in full-time work to the self employed and corporation owners, HMRC runs several different departments and specialised areas to ensure that UK citizens can get help with tax, credits and more besides.

Child tax credit support is incredibly useful – while the government has long since revamped its website, GOV.UK, so that it is easier and more efficient to use and find answers, there may still be occasions where you need to speak to an adviser via telephone.

Child tax credits are important to families up and down the country – they help to relieve financial strain and can even be claimed if you are not currently working. Providing your children are below a certain age or are in education full time, you could stand to qualify for significant cuts to your bills and financial outgoings. This is a massive support, particularly when the price of everyday living is constantly on the increase.

As HMRC run several departments and cater to a variety of different queries and concerns, they have departmentalised their system – meaning that you can always call the child tax credit helpline directly to get advice on that particular area.

Whether you are starting a new claim or are in need of making an amendment or two, you can always feel free to call – and for your ease of use, we’ve collected the most important numbers you need to be aware of so that you can always get through to someone.

How can Child Tax Credit Phone Number Help?

Whether you are just starting a family and would like to know more about the benefits you could receive, or if you are keen to make amendments to an existing claim, you can call the Child Tax Credits contact number on 0843 903 1203.

While the government’s website provides helpful information on how to get started when claiming tax credits and other grants, it can sometimes be a big help to speak to someone over the telephone.

There are many reasons why you may wish to call child tax credit customer services – whether you’ve changed jobs, would like to know if you are entitled to an increase in funding or would simply like to know how to escalate a concern, the helpline is here for you. Here are a few of the topics people call the helpline for regularly:

  • General enquiries
  • New claims
  • Detail amendments
  • Complaints
  • Eligibility concerns
  • Employment changes
  • Income changes
  • Document requests
  • Website help

The child tax credit telephone number is not just a catch-all service – the staff managing the switchboard are dedicated to this particular area of benefits and will therefore be able top provide you with the answers you are looking for within minutes of you calling.

Please, however, be aware that HMRC lines can get very busy during peak hours – meaning that late morning or early afternoon may be the best time for you to contact the team if you need to.

Child Tax Credits Complaints

No one likes complaining deep down! However, there may be occasions where you need to seek additional support, or where you would like specific assistance. It’s recommended that you call the child tax credit phone number at the first opportunity, as many complaints and grievances can be addressed and resolved via telephone.

However, you may find it more beneficial to write to HMRC directly if you feel that your queries have not been handled to your satisfaction. You can contact HMRC for a resolution either via their postal address or even through Twitter – whichever method is most convenient to you and your circumstances.

Should you use Twitter to complain, however, be careful not to divulge any personal or identifying information through direct tweets – as these can be intercepted by members of the public. We’ve included full information on how to reach the team through post and through social media at the bottom of this page.

There is no dedicated child tax credit complaints telephone number available, however you can call the main Child Tax Credits contact number on 0843 903 1203 and they will be able to help.

Frequently Asked Questions

How much Child Tax Credit can I claim?

You may be entitled to up to £545 per year which is referred to as the ‘family element’ – this is the basic rate that applies to families with children born before 6th April 2017 (a rule which is set to come into effect soon). However, the government’s website also states that you may be able to claim up to £2,780 (the ‘child element’) per child in your family.

For disabled and severely disabled children, you may be entitled to additional funding on top. These rates are granted as flat sums, and are generally paid out to claimants every four weeks.

Is there a limit to how much I can earn before I claim?

It’s important to advise anyone you speak to via the child tax credit phone number of your full annual income. This is because the amount you can claim can change if you receive a higher wage than average.

According to HMRC, there is no set limit or guidelines for how much you can earn before receiving credit, however, your circumstances will be taken into account. If, for example, you care for a disabled child or if you require certain levels of childcare, you will be more likely to receive a boosted grant regardless of how much you earn.

What should I do if my circumstances change?

You must always advise HMRC, or the tax credit office. This is because your credits can and will change if certain elements of your life alter. For example, if you or a partner pass away, or if either of you find a new job, your payments will change.

You can report changes online or by phone or post – it’s important that you do report such changes as you may be subject to fines.

What is the basic eligibility for Child Tax Credit?

Providing your child is either under 16 years of age, or under 20 if in full time education or training, and that you are considered responsible for a child (i.e. They live with you, you fund their food, clothing and education), you will generally be considered eligible for tax credits.

However, if other circumstances come into play – for example, if your child is disabled or you live abroad – the child tax credit team can help assess matters for you.

How do I claim, and how long will it take?

HMRC have made it even easier for families to take advantage of child tax credit. You can now either call, write or claim online by requesting a form, and you will then need to wait for up to two weeks for a decision to be made.

A form can take up to two weeks to reach you, too – giving you plenty of time to put together as many supporting financial documents and statements that may help your claim.

Will my yearly claim renew?

It can – but you will always need to activate renewal yourself. You must get in touch with HMRC or the tax office before your renewal date to ensure that you can continue to claim benefits for the next tax year.

How many households are eligible for the tax credit?

You are only allowed to claim for child tax credit for one household at a time – this means, however, if you are a separated family, you may be able to claim separately if you live with children in separate homes. It is important to discuss these concerns with an adviser if you are in any doubt.

Alternative ways to contact Child Tax Credit


Address (for claims)

HM Revenue and Customs – Tax Credit Office


L75 1AZ

Address (for complaints)

HM Revenue and Customs


Social Media

HMRC have a dedicated Twitter profile you can follow and contact here for more advice. Once again, please be sure to avoid giving any personal information out online when connecting with a Twitter contact.


All Helpline Numbers are in no way associated with Child Tax Credit, all information on this webpage can be found freely in the public domain.

About the Author

Dan TView all posts by Dan T


Add comment

Leave a Reply

Copyright 2024 All Helpline Numbers