Calls to this number cost 7p per minute plus your phone provider’s access charge. This is a call connection service which will connect you to the EE customer service team. We are not affiliated with EE.
Call the EE Contact Number Today
Contacting EE has been made quick and easy, thanks to all the jargon-free information you’ll find via this page. Here, you’ll be sure to find any EE contact number or EE helpline you require.
You may be you are a personal customer, or a business customer, whichever it is, we can point you in the right direction, so you can avoid the seemingly endless time spent trying to contact somebody from the right department.
You can call the EE contact number on 0843 903 1130 to speak to a customer care adviser. Lines are open Monday to Friday 08:00 – 22:00, Saturday and Sunday 08:00 – 20:00.
History of EE
So where did it all begin? Well, EE belongs to the BT Group and was only established in 2010. In the space of six short years, it has gone on to become the number 1 mobile network operator in the UK, with over 30million customers to its name.
The merger between Orange and T-Mobile was somewhat groundbreaking at the time as it allowed Orange customers to make use of T-Mobile’s 2G signal, and vice versa. This was, of course music to the ears of the customers, as it meant they could essentially get a better quality of signal in places it may not have been possible previously.
In recent years, EE have continued to expand and have broken records along the way. They have recently become the very first European operator to surpass the 12million 4G customer mark, and this is largely due to the fact their coverage reaches more than 95% of the population.
The work of EE has not gone unrecognised and they have received multiple awards along the way. They were awarded the ‘Best Network’ prize at the Mobile Choice Consumer Awards in both 2014 and 2015. They also scooped the ‘Fastest Network’ prize at the 2014 uSwitch Mobile Awards and ‘Best Mobile Network’ at the Recombu Awards in the same year.
How to Contact EE
EE as a company has grown exponentially over recent years, mainly due to the face that they merged Orange and T-Mobile, making them the number one service provider in the UK. Because of this, the EE contact details are split down the middle, depending on whether you were originally a T-Mobile customer, or an Orange customer.
Therefore, if you want an alternative option to calling customer services, EE offer handy text codes as a way of checking important information about your account. We have listed these below.
If you are an EE or T-Mobile Customer, you can simply text the following codes to 150, this applies to pay as you go and pay monthly customers
BA = Check your balance and allowances.
BILL = To check your recent invoices and payments.
UP = This is if you want to check your upgrade eligibility.
You can also text HELP, to get a list of their most common services.
All of the above also applies to Orange customers, however you can also text BUNDLES to 150 to check out the latest bundles and extras, as well as checking your own bundles.
Alternatively, you can write to EE at their UK mailing address. If you’re a mobile customer, be sure to include your address and phone number on the letter and you’ll receive a text message when your letter arrives. This also applies to broadband customers, but you will receive an email instead.
EE Customer Services
6 Camberwell Way
Tyne and Wear
If, in the unfortunate event that you wish to make a complaint, then EE are more than happy to listen. Choosing the right number to call can depend on your original service provider (EE, Orange or T-Mobile).
Listed below are some of the important details regarding the EE helplines and EE complaints telephone numbers.
For mobile, 4GEE Wi-Fi or tablet complaints, call 0800 956 6060 between 8am – 8pm. For complaints regarding EETV, Home Broadband or Fixed Broadband, call 0800 956 6059 between 8:30am and 8pm.
EE Customers – Call 150 from your mobile or 07953 966 250 from a landline.
Orange Pay Monthly Customers – Call 150 from your mobile or 07953 100 150 from a landline.
Orange Pay As You Go Customers – Call 450 from your mobile or 07953 100 450 from a landline.
T-Mobile Customers – Call 150 from your mobile or 07953 966 150 from a landline.
Services, Products & Plans
With over 550 stores in the ULK and Ireland, you’re never too far away from receiving a helping hand from the professionals themselves. Here you can find a handy store locator to find the one that is moist convenient for you.
If you’re a new customer looking to join EE, you can use this coverage checker to ensure the Superfast 4G is available in your area. EE have managed to cover over three quarters of the UK’s landmass and an incredible 99% of the population, but are working on reaching 95% landmass coverage by the year 2020.
EE Plans & Packs
As you might expect, EE offer a plethora of plans for all types of customers. You may be an internet addict who needs a shed load of data, or maybe you just love to talk and need unlimited minutes on your plan. Whatever you’re looking for, all the information can be found via the ‘Plans & Packs’ page on the EE website.
The EE App
The EE app is the quickest and easiest way to keep track of your account and control all of your devices. To get it, simply text APP to 150, or alternatively, you can use the App Store for iPhone and iPad, or Google Play and Amazon for Android devices.
When you’ve successfully downloaded, the EE app can be used manage your bills, stay on top of your data and check any extra charges, allowing you to avoid any unexpected shocks when your monthly bill arrives.
Alternative ways to contact EE
The EE Twitter page can be a great alternative to calling the EE Helpline and EE Customer Services, as it is a great way of getting a quick response, especially if you don’t have time to chat on the phone. Their experts will be there to help between 7am – 10pm on weekdays and 8am – 9pm on weekends.
If you prefer to write rather than call you can send any correspondence to the below mailing address.
EE Customer Services
6 Camberwell Way
Tyne and Wear
EE Frequently Asked Questions
Can I keep my number if moving from another network?
Yes. Firstly, you will need to acquire your PAC code from your current provider. You’ll then need to ensure you have an active EE, Orange or T-Mobile sim and you’ll be ready to transfer your number.
How long does it take to transfer my number?
If you submit a request before 17:30, it will be done the following working day. If you submit after 17:30, it will take two working days.
Can I use my phone abroad?
You’ll need to check whether or not your device is set up for data roaming. To do so, simply text ROAMING to 150 and you’ll receive a text informing you whether you’re set up or not, and how to get started.
How long does it take for data roaming to become active?
It can take up to 24 hours, which is why it is really important to make sure you’re all set up before you travel, as you might incur charges you weren’t expecting.
I’ve lost / had my phone stolen. What do I do?
Firstly, don’t panic, but be sure to contact EE straight away. EE can block your device instantly so it won’t be able to be used on their network. You can call the EE contact number on 0843 903 1130 or 0800 956 6000, lines are open 24 hours a day 7 days a week.
How do I register for a ‘My EE’ account?
This can be done directly via the website. Simply click this link and following the simple instructions. You’ll need to have your EE phone number and personally details to hand.
How can I check if I’m due an upgrade?
If you have an EE account, you can log in and instantly see your upgrade status. Alternatively, you can text UP to 150 and you’ll receive a text message informing you whether or not you’re eligible for an upgrade and what to do next.
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